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Archive for the ‘Customer Service’ Category

Tailor Job – D & H International Company W.L.L.

November 23rd, 2011 No comments

Job Profile -Advising customers on the options available to help shape/ alter clothes to suit their requirements/ preferences and tastes -Offering customer service…

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Job Profile

-Advising customers on the options available to help shape/ alter clothes to suit their requirements/ preferences and tastes

-Offering customer service of the highest quality by carrying out alterations to clothes as per the specifications given by customers and delivering the goods on time

Job Details

Date Posted: 2011-11-23
Job Location: Kuwait
Job Role: Support Services
Company Industry: Retail/Wholesale

Preferred Candidate

Career Level: Mid Career

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Customer Service and Accounts Agent Job – Novus Community Management

November 21st, 2011 No comments

Novus Community Management (NCM) has an immediate requirement for an Accounts Clerk to provide customer service and accounting support to the Novus Management Team. NCM has a small, close knit …

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Novus Community Management (NCM) has an immediate requirement for an Accounts Clerk to provide customer service and accounting support to the Novus Management Team. NCM has a small, close knit team, so the right personality and approach to the job is essential to the ongoing success of the company.

Job Summary

To provide exceptional Customer Service standards to external and internal customers serving as the primary liaison to both. This is to be achieved by means of an excellent phone manner and written correspondence to all clients and assisting and general administrative tasks as required.

Role Responsibilities

Undertake activities as directed by the Customer Service Manager of Novus Community Management including:

Accounts Administration :

• Receipt of service charge payments from Unit Owners, and provision of receipt to owner utilitsing the Strataware system.

• Preparation of daily collections reports and bank deposit slips etc as required for daily banking of funds.

• Daily bank reconciliation and receipting of contribution payments for all managed accounts in line with internal policies and procedures.

• Follow up on rejects, dishonors and irregular items in a timely manner and to their conclusion

• Processing and payment of creditor invoices in line with internal policies and procedures.

• Receiving accounts related calls and correspondence from internal and external customers and responding to those calls and queries in a timely and professional manner.

• Assisting in preparing and inputting annual budgets into strataware system and preparing and delivering service charge invoices to unit owners.

• Ensuring that all filing is kept up to date at all times.

• Preparing weekly and monthly reports as directed by the Customer Service Manager

• Any other adminstration duties that may be required by the Customer Service Manager from time to time.

Executive Assistance:

• Provide administrative support to the Novus Management team as and when required.

• Provide reception relief when required.

• Ensure all telephone enquiries and written enquiries relating to the Novus Management team are qualified, entered into the Company’s CRM system and then distributed to the appropriate staff in the company.

• Meet and greet the clients in a professional and courteous manner.

• Attending all meetings, training and other functions as directed by the Customer Service Manager;and

• Achieving mutually agreed key performance indicators as specified from time to time (e.g. meeting reporting deadline times).

• Any other duties or tasks as directed by the Customer Service Manager from time to time.

Job Details

Date Posted: 2011-11-21
Job Location: Dubai, United Arab Emirates
Job Role: Customer Service
Company Industry: Real Estate; Consulting Services

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor’s degree/higher diploma

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Operations Supervisor – Guidepoint Job

November 21st, 2011 No comments

The main objective of the role is to manage a team responsible for provide a high quality 24/7 customer service (call centre) program for the Guidepoint Operation. The key responsibilities of the role…

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The main objective of the role is to manage a team responsible for provide a high quality 24/7 customer service (call centre) program for the Guidepoint Operation.

The key responsibilities of the role include:

* Responsible for the operational management of a 24/7 customer assistance program in support of the Guidepoint Product

* Manage a team of 4 Assistance Operators to ensure all tasks are completed and a rota is managed to ensure coverage at all times

* Stand in and support the call centre when required

* Responsible for the operational training of the team

* Liaison with Guidepoint USA for any operational issues, required changes or developments that may come about

* Responsible for overseeing all functionality of the guidepoint application program

Job Details

Date Posted: 2011-11-21
Job Location: Dubai, United Arab Emirates
Job Role: Customer Service
Company Industry: Administration

Preferred Candidate

Career Level: Mid Career

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RECEPTIONIST : REF. NO. MSCQ-R1000 Job – Multi Services Company – Qatar

November 20th, 2011 No comments

Responsible for the professional and efficient managing of visitors, customers, telephone calls and messages, as well as a variety of clerical duties that support customer…

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Responsible for the professional and efficient managing of visitors, customers, telephone calls and messages, as well as a variety of clerical duties that support customer services, information and operation.

Job Details

Date Posted: 2011-11-20
Job Location: Doha, Qatar
Job Role: Administration
Company Industry: Government Sector; Information Technology

Preferred Candidate

Career Level: Mid Career
Gender: Female
Nationality: United Arab Emirates; Bahrain; Kuwait; Oman; Qatar; Saudi Arabia
Degree: Certification/diploma

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ACS Siebel Architecture Specialist Job – Oracle

November 16th, 2011 No comments

Oracle Advanced Customer Services (ACS) is a global business within Oracle Support, delivering front-of-the-line personalized support services that are complementary to Oracle Premier Support and designed for customers having advanced support needs. A portfolio of managed …

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Oracle Advanced Customer Services (ACS) is a global business within Oracle Support, delivering front-of-the-line personalized support services that are complementary to Oracle Premier Support and designed for customers having advanced support needs.

A portfolio of managed Services allows for proactive engagement of Oracle Specialists during the SW implementation and operation phases and offers ongoing support for continual operational improvement and accelerated problem resolution in case of an incident. Oracle ACS experts work closely with the client and their partner’s IT staff on a periodic and sustained basis throughout the entire Oracle software lifecycle, forming a long term strategic service relationship with the customer.

The EMEA Applications Expertise Center (AEC) has the mission of delivering on-site and remote menu of support services (standard, and non-standard). This covers most of the entire spectrum of Oracle applications to enable our customers to achieve higher levels of system availability, performance and security, allowing delivery of all support services to customers across EMEA countries, contributing to the definition of a global delivery methodology, and providing smooth roll-out of new support services in the region, with overall increasing quality and efficiency

Job Description:

– This role is focused on Architectural Support for Siebel CRM systems.

- The AEC Architects work with customers and integrators to ensure the proper design and implementation of Siebel’s server products.

- Siebel Architecture Specialists aim to provide support for customers’ Siebel production and non-production systems in the following areas:

- Production support,

- go-live/Production Rollout,

- upgrades, migrations,

- releases,

- change management,

- system administration,

- database administration performance analysis/tuning,

- installations, upgrades, security,

- technical architecture, networks, reviews etc

Job Details

Date Posted: 2011-11-16
Job Location: Cairo, Egypt
Job Role: Support Services
Company Industry: Computer/Software

Preferred Candidate

Career Level: Mid Career

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Counter Agent (Ticketing) Job – Golden Tours

November 15th, 2011 No comments

• Minimum 3 years travel industry experience. • Excellent Industry knowledge and reservation skills in order to create domestic and international reservations •Industry knowledge and reservation skills in order to create multi-segment, multi-destination International…

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• Minimum 3 years travel industry experience.

• Excellent Industry knowledge and reservation skills in order to create domestic and international reservations

•Industry knowledge and reservation skills in order to create multi-segment, multi-destination International itineraries.

• Basic knowledge of international travel requirements to include documentation and immunization requirements.

• Knowledge of ticketing procedures.

• Proficiency in a minimum of one CRS.

• Amadeus experience is a must .

• High level of accuracy required.

• Ability to meet and maintain required performance standards.

• Excellent customer service skill required.

Job Details

Date Posted: 2011-11-15
Job Location: Cairo, Egypt
Job Role: Sales
Company Industry: Hospitality/Tourism/Travel

Preferred Candidate

Career Level: Mid Career

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International Customer Service Advisor UK -Qatar (CS-01) Job – Wasla Outsourcing

November 15th, 2011 No comments

Answer calls as well as assist customers who have specific inquiries and improve customer satisfaction over the phone. Benefits Transportations Medical insurance Social …

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Answer calls as well as assist customers who have specific inquiries and improve customer satisfaction over the phone.

Benefits

Transportations

Medical insurance

Social insurance

Two days off

Meal allowance

Mobile allowance

Job Details

Date Posted: 2011-11-15
Job Location: Cairo, Egypt
Job Role: Customer Service
Company Industry: Business Support

Preferred Candidate

Career Level: Entry Level

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Mystery Shoppers needed in Pakistan Job – INTERNATIONAL SERVICE CHECK

November 15th, 2011 No comments

INTERNATIONAL SERVICE CHECK is a well known global company focused on checking the quality of customer service, by using the method of Mystery Shopping. ISC is currently looking …

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INTERNATIONAL SERVICE CHECK is a well known global company focused on checking the quality of customer service, by using the method of Mystery Shopping. ISC is currently looking for people of all ages who are thoughtful, have an eye for detail and with good reporting skills, who reside in

Pakistan

To analyze the service provided by various commercial outlets: restaurants, clothing or shoe shops, jewellery boutiques etc.

Tasks given to Mystery Shoppers:

1. In order to begin with us, every candidate has to register in our database: www.internationalservicecheck.com (then choose: Contact — Want to become a Service Checker?)

2. From time to time, you will be receiving emails or calls when somewhere in your area there are visits (checks) available.

3. For every visit you will receive detailed instructions about where and when you will have to go, what you will have to look for etc. Usually we check cleanliness, friendliness of employees and their willingness to help you during your visit. All detailed information regarding the visit is always provided in these written instructions, in addition they are often given by telephone from one of our coordinators. Some specific checks require you to pass a special certification test.

4. After your visit, you will have to write an experience report telling us exactly what happened and also answer questions from a questionnaire. Both will be available online in your personal Service Checker account.

5. Your fee is determined by the project, before the visit and always visible in your instructions. After you perform a correct check, a money transfer will be arranged within a few weeks from the date of your visit. If you are asked to do the visit in a different city, you will be paid travel expenses in addition to your checker fee.

You can do more than one visit per month

In addition, if we ask you to buy something, we will cover your expenses.

So when doing a test check for us, you can often eat for free, or even get new clothing for free etc.

What´s most important for us is your reliable report.

Job Details

Date Posted: 2011-11-15
Job Location: Karachi, Pakistan
Job Role: Administration
Company Industry: Administration; Marketing; Customer Service
Joining Date: 2011-11-15

Preferred Candidate

Career Level: Entry Level

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Mystery Shoppers needed in Bahrain Job – INTERNATIONAL SERVICE CHECK

November 15th, 2011 No comments

INTERNATIONAL SERVICE CHECK is a well known global company focused on checking the quality of customer service, by using the method of Mystery Shopping. ISC is currently looking for…

Original post:

INTERNATIONAL SERVICE CHECK is a well known global company focused on checking the quality of customer service, by using the method of Mystery Shopping. ISC is currently looking for people of all ages who are thoughtful, have an eye for detail and with good reporting skills, who reside in

Bahrain

To analyze the service provided by various commercial outlets: restaurants, clothing or shoe shops, jewellery boutiques etc.

Tasks given to Mystery Shoppers:

1. In order to begin with us, every candidate has to register in our database: www.internationalservicecheck.com (then choose: Contact — Want to become a Service Checker?)

2. From time to time, you will be receiving emails or calls when somewhere in your area there are visits (checks) available.

3. For every visit you will receive detailed instructions about where and when you will have to go, what you will have to look for etc. Usually we check cleanliness, friendliness of employees and their willingness to help you during your visit. All detailed information regarding the visit is always provided in these written instructions, in addition they are often given by telephone from one of our coordinators. Some specific checks require you to pass a special certification test.

4. After your visit, you will have to write an experience report telling us exactly what happened and also answer questions from a questionnaire. Both will be available online in your personal Service Checker account.

5. Your fee is determined by the project, before the visit and always visible in your instructions. After you perform a correct check, a money transfer will be arranged within a few weeks from the date of your visit. If you are asked to do the visit in a different city, you will be paid travel expenses in addition to your checker fee.

You can do more than one visit per month

In addition, if we ask you to buy something, we will cover your expenses.

So when doing a test check for us, you can often eat for free, or even get new clothing for free etc.

What´s most important for us is your reliable report.

Job Details

Date Posted: 2011-11-15
Job Location: Manama, Bahrain
Job Role: Customer Service
Company Industry: Marketing; Administration; Customer Service
Joining Date: 2011-11-15

Preferred Candidate

Career Level: Entry Level

Apply Now

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Mystery Shoppers needed in Jordan Job – INTERNATIONAL SERVICE CHECK

November 15th, 2011 No comments

INTERNATIONAL SERVICE CHECK is a well known global company focused on checking the quality of customer service, by using the method of Mystery Shopping. ISC is currently looking for people of all ages who are thoughtful, …

Read more:

INTERNATIONAL SERVICE CHECK is a well known global company focused on checking the quality of customer service, by using the method of Mystery Shopping. ISC is currently looking for people of all ages who are thoughtful, have an eye for detail and with good reporting skills, who reside in

Jordan

To analyze the service provided by various commercial outlets: restaurants, clothing or shoe shops, jewellery boutiques etc.

Tasks given to Mystery Shoppers:

1. In order to begin with us, every candidate has to register in our database: www.internationalservicecheck.com (then choose: Contact — Want to become a Service Checker?)

2. From time to time, you will be receiving emails or calls when somewhere in your area there are visits (checks) available.

3. For every visit you will receive detailed instructions about where and when you will have to go, what you will have to look for etc. Usually we check cleanliness, friendliness of employees and their willingness to help you during your visit. All detailed information regarding the visit is always provided in these written instructions, in addition they are often given by telephone from one of our coordinators. Some specific checks require you to pass a special certification test.

4. After your visit, you will have to write an experience report telling us exactly what happened and also answer questions from a questionnaire. Both will be available online in your personal Service Checker account.

5. Your fee is determined by the project, before the visit and always visible in your instructions. After you perform a correct check, a money transfer will be arranged within a few weeks from the date of your visit. If you are asked to do the visit in a different city, you will be paid travel expenses in addition to your checker fee.

You can do more than one visit per month

In addition, if we ask you to buy something, we will cover your expenses.

So when doing a test check for us, you can often eat for free, or even get new clothing for free etc.

What´s most important for us is your reliable report.

Job Details

Date Posted: 2011-11-15
Job Location: Aqaba, Jordan
Job Role: Customer Service
Company Industry: Marketing; Administration
Joining Date: 2011-11-15

Preferred Candidate

Career Level: Entry Level

Apply Now

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Customer Service Jobs in Jordan

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