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INTERNATIONAL SERVICE CHECK is a well known global company focused on checking the quality of customer service, by using the method of Mystery Shopping. ISC is currently looking for people of all ages who are thoughtful, have…

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INTERNATIONAL SERVICE CHECK is a well known global company focused on checking the quality of customer service, by using the method of Mystery Shopping. ISC is currently looking for people of all ages who are thoughtful, have an eye for detail and with good reporting skills, who reside in

Egypt

To analyze the service provided by various commercial outlets: restaurants, clothing or shoe shops, jewellery boutiques etc.

Tasks given to Mystery Shoppers:

1. In order to begin with us, every candidate has to register in our database: www.internationalservicecheck.com (then choose: Contact — Want to become a Service Checker?)

2. From time to time, you will be receiving emails or calls when somewhere in your area there are visits (checks) available.

3. For every visit you will receive detailed instructions about where and when you will have to go, what you will have to look for etc. Usually we check cleanliness, friendliness of employees and their willingness to help you during your visit. All detailed information regarding the visit is always provided in these written instructions, in addition they are often given by telephone from one of our coordinators. Some specific checks require you to pass a special certification test.

4. After your visit, you will have to write an experience report telling us exactly what happened and also answer questions from a questionnaire. Both will be available online in your personal Service Checker account.

5. Your fee is determined by the project, before the visit and always visible in your instructions. After you perform a correct check, a money transfer will be arranged within a few weeks from the date of your visit. If you are asked to do the visit in a different city, you will be paid travel expenses in addition to your checker fee.

You can do more than one visit per month

In addition, if we ask you to buy something, we will cover your expenses.

So when doing a test check for us, you can often eat for free, or even get new clothing for free etc.

What´s most important for us is your reliable report.

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Principal Accountabilities: Overall Sales Management: 1. Prepare detailed relationship plans for assigned customers:  Assume responsibility for all group relationships as…

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Principal Accountabilities:

Overall Sales Management:

1. Prepare detailed relationship plans for assigned customers:

 Assume responsibility for all group relationships as a parent account manager

 Estimate wallet size and project for the one year

 Review relationship stage

 Review of share of mind

 Prepare relationship plans for assigned prospect clients

 Prepare call schedule and communicate to CS&T

2. Review relationship plans and performance with Team Leader / Segment Sales Head :

 Discuss relationship plans and commit to annual targets

 Discuss priorities, customer visit programs and overall time allocation

 Review and discuss monthly performance teams with Team Leader

3. Manage relationships with assigned client portfolio:

 Coordinate with Basic and Extended RMs in managing subsidiary group accounts

 Understand customer needs and develop customer intimacy

 Identify, assess and pursue customers’ financial requirements / sales opportunities

 Follow up on the action plans identified in the relationship plans and Committed Common Objectives

 Schedule customer calls in accordance with the annual calling program

 Prepare call reports and circulate to CS&T and other parties

 Negotiate deal terms with customers within the approved benchmarks

 Regularly review customer’s financial and overall position

 Immediately visit and assess condition of customer with missed payments

4. Meet performance targets for assigned customer relationships (including input commitments and Committed Common Objectives)

5. Review credit risk analysis and add high standard qualitative comments in designated section

6. Coordinate delivery of all the bank’s products and services

7. Provide service assistance to customers for complex issues

8. Identify early warning signals and assist in collection of past due loans

9. Ensure the implementation of business processes

10. Discuss with Regional Team Leader customer exhibiting deteriorating credit risk, for example:

 Overdue more than 30 days

 Providing deteriorating financials

 Subject to adverse market or press commentary

 Out of compliance with loan agreements

 Having deteriorating risk rating

11. Visit and assess condition of customer with missed loan payments and assist in the collection of past due loans

Business Development:

12. Build and maintain strong relationships with all corporate customers in portfolio

13. Generate new business and identify sales leads :

 Call on prospects

 Identify cross-sell / up-sell opportunities

 Introduce product specialists via joint calls

Other Responsibilities :

14. Ensure that customers receive the required support / service from the Customer Service Unit and service centers

15. Train, coach and mentor analysts and support staff.

16. The Job holder is obliged to abide by any instructions provided by his Manager with respect to the scope of work.

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Giving Training Courses in : 1. Retail Training, 2. Induction Training, 3. Customer Services Skills Training, Job Details Date Posted: 2011-11-14 Job Location: Amman, Jordan…

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Giving Training Courses in :

1. Retail Training,

2. Induction Training,

3. Customer Services Skills Training,

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In the position of Network Engineer you will report directly to the Operations Manager and oversee the IT Networks(LAN and WAN), connectivity and Network Security, maintenance…

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In the position of Network Engineer you will report directly to the Operations Manager and oversee the IT Networks(LAN and WAN), connectivity and Network Security, maintenance and monitoring of Ferrari World connectivity ensuring the IT Department delivers the Guest experience and business requirements in accordance with the business objectives. Specifically, you will perform and document network upgrades to ensure alignment with industry standards. In addition, you will support technologies including the development, test, deployment and administration of Routers, Switches, Wifi Networks, Firewalls, remote access, VPN, VLAN to ensure the business critical information is always available and secure. You will need to provide strong expertise in Information Security support including compliance driven initiatives to ensure the network technology meets industry standards and perform network vulnerability scanning using utility tools responsible for monitoring logs for system and network anomalies including identifying and partnering with the necessary teams to reach consensus on remediation. Communicating effectively with non-technical business owners and technical team members helping them understand risk, security and connectivity options will be paramount for success in the position. You should possess a very high level of integrity, be driven to achieve continuous improvement in your business area and have fun at work.

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• Provides support to the Contact Centres, Operations and sales teams to ensure outstanding customer service is provided. • A multi…

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• Provides support to the Contact Centres, Operations and sales teams to ensure outstanding customer service is provided.

• A multi-skilled associate with the ability to build and enhance the customer experience by increasing first call resolution, identifying process gaps and managing performance and quality reviews.

• Responsible for assessing levels of competence of all customer facing personnel.

• Assess and manage team development and improvements.

• Ensure commitment to FCR for all customer facing personnel by developing consistent feedback and follow up procedures.

• Ensure all service impacting KPI’s are achieved.

• Ensure all customer information is updated.

• Ensure 100% accuracy on data capture and accuracy on all transactions generated.

• Manage all dialer and out bound campaigns to ensure upgrade activity and swaps are completed in accordance with business requirements.

• Work with the customer service managers to ensure feedback and complaints are addressed appropriately and feedback sessions are documented where appropriate.

• Work with the sales and retention teams to identify gaps and reduce churn.

• Keep all new and existing applications current and up to date.

• Ensure all attendance and performance and personal files are updated monthly.

• Ensure all personnel are assessed on a quarterly basis.

• Ensure all personnel are allocated adequate training on new products, technology, systems and assessed appropriately following each training session.

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A Reputable Automotive Company A reputable Saudi Company in the Automotive Business growing rapidly and expanding its activities has the following vacancy which they need to fill urgently. Job Summary: • …

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A Reputable Automotive Company

A reputable Saudi Company in the Automotive Business growing rapidly and expanding its activities has the following vacancy which they need to fill urgently.

Job Summary:

• This position is responsible for overseeing the operations of a transportation company. This includes managing drivers, dispatch personnel, warehouse workers, maintenance techs and administrative personnel. The operations supervisor is also responsible for overseeing the processes of trucking, warehousing, customer service, fleet maintenance, dispatch operations and information collection and analysis. The position also handles many human resource activities, including hiring and firing, training and employee orientation.

• Serve as contact persons for all workers within assigned territories.

• Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment.

• Supervise workers assigning tariff classifications and preparing billing.

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About the Business: Al-Futtaim Automall is the Used Car Division of the Al-Futtaim Group and has been developed following extensive customer research, using worldwide best practices with the addition of market-leading customer service which …

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About the Business:

Al-Futtaim Automall is the Used Car Division of the Al-Futtaim Group and has been developed following extensive customer research, using worldwide best practices with the addition of market-leading customer service which everyone expects from the Al-Futtaim Group.
About the Job:

We are currently looking to recruit experienced Sales Executive to work within our multi-franchised Automall operations in Dubai.The primary focus of the role will be to achieve and exceed allocated unit sales targets, by ensuring maximum customer satisfaction.Your main duties within the role include the following:
- Sales Volume:
Achieve and maintain the Company prescribed sales standards for his/her area of operation, which improves and maintains company and brand image and prestige
- Business Objectives:
Achieve or exceed the allocated sales target
- Customer Satisfaction:
Achieve or exceed CSI objectives, thereby ensuring maximum customer satisfaction and repeat sales
- Company Sales and Prospecting Systems:
Adhere to company sales and prospecting systems. Achieve or exceed the target on number of prospects logged which ensures achievement of Company’s business objectives and a larger customer/prospect base
- Cash and Credit Control:
Ensure that Company procedures are adhered to while handling cash and credit customers. This ensures safety of cash and minimal chances of any loss
- Improvement and Upgrading:
Constantly improve and update knowledge, especially product range, features, general automotive industry, new features and their benefits, technical developments, market trends, selling techniques and customer handling skills which in-turn enhance  performance considerably

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About the Business: a href”http: //www.panasonicuae.com/content/page.aspxpageid10″/aAl-Futtaim Panatech, part of the Al-Futtaim Group’ Electronics and Engineering Division, is…

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About the Business:

a href”http:
//www.panasonicuae.com/content/page.aspxpageid10″/aAl-Futtaim Panatech, part of the Al-Futtaim Group’ Electronics and Engineering Division, is the sole distributor for Panasonic in UAE. Panasonic commands over 20 share of UAE’s market for consumer electronics, and is the leader in many categories. The Panasonic brand name is synonymous with cutting edge technology, and is the only brand to have a diverse presence in multiple categories like Audio, Video, Home Appliances, Personal Products, Health & Beauty Care, Telecommunication, Office Automation, Professional Broadcasting, Air-conditioning, Security, Lighting and Building products. Al-Futtaim Panatech markets Panasonic in the UAE through six branches employing over 250 people in sales, logistics and customer service. The retail strength boasts of a network of over 400 dealers & five showrooms, spread across the UAE.
About the Job:

In this role you will be responsible for:
To support all activities associated with the day-to-day operations of the ePlus Web Store, by maintaining and merchandizing the products, supporting marketing initiatives to drive online customer acquisition and retention, and online sales.  Web Store Sales and Reporting
 - Execute merchandising updates on Store pages
- Set up cross-sells and up-sells for products
- Coordinate pricing and distribution activity with the sales & product management team
- Ad hoc updates to product content such as creation of new images and promotional copy
- QA website to ensure the relevant content (product, pricing, banners, and links) is correct.
- Initiate, lead and develop CRM tools & programs to drive incremental revenue through creative sales & marketing promotions.
- Regular reporting of sales for all products and web stores / showrooms
- Reporting and analysis of promotional campaign results
   Promotion & Marketing Support - Co-ordinate creation of product landing pages, banners and other online marketing assets to support marketing activities
- Maintain product rollout schedule and web store marketing calendar
- Evaluate online presence and rate positioning in respect to our immediate competitors
- Coordinate with PMM marketing for promoting products on offer & driving footfalls to the site.
- Plan for cross promotions with non- competing retailers, banks, airlines and other relevant business entities
 

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About the Business: a href”http: //www.panasonicuae.com/content/page.aspxpageid10″/aAl-Futtaim Panatech, part of the Al-Futtaim Group’ Electronics and Engineering Division, is the sole distributor for…

See the original post:

About the Business:

a href”http:
//www.panasonicuae.com/content/page.aspxpageid10″/aAl-Futtaim Panatech, part of the Al-Futtaim Group’ Electronics and Engineering Division, is the sole distributor for Panasonic in UAE. Panasonic commands over 20 share of UAE’s market for consumer electronics, and is the leader in many categories. The Panasonic brand name is synonymous with cutting edge technology, and is the only brand to have a diverse presence in multiple categories like Audio, Video, Home Appliances, Personal Products, Health & Beauty Care, Telecommunication, Office Automation, Professional Broadcasting, Air-conditioning, Security, Lighting and Building products. Al-Futtaim Panatech markets Panasonic in the UAE through six branches employing over 250 people in sales, logistics and customer service. The retail strength boasts of a network of over 400 dealers & five showrooms, spread across the UAE.
About the Job:

In this role you will be responsible for:
- Attending to customers and providing excellent customer service
- Processing transactions quickly and accurately
- Advising customers
- Winning sales to meet targets
- Maintaining eye-catching effective displays within the store
- Keeping yourself updated of products, competitor products and prices
- Following operating procedures
- Providing customers with an enjoyable shopping experience.
 

Job Details

Preferred Candidate

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About the Business: a href”http: //www.panasonicuae.com/content/page.aspxpageid10″/aAl-Futtaim Panatech, part of the Al-Futtaim Group’ Electronics and Engineering Division, is the sole distributor for Panasonic in UAE. Panasonic commands …

Here is the original post:

About the Business:

a href”http:
//www.panasonicuae.com/content/page.aspxpageid10″/aAl-Futtaim Panatech, part of the Al-Futtaim Group’ Electronics and Engineering Division, is the sole distributor for Panasonic in UAE. Panasonic commands over 20 share of UAE’s market for consumer electronics, and is the leader in many categories. The Panasonic brand name is synonymous with cutting edge technology, and is the only brand to have a diverse presence in multiple categories like Audio, Video, Home Appliances, Personal Products, Health & Beauty Care, Telecommunication, Office Automation, Professional Broadcasting, Air-conditioning, Security, Lighting and Building products. Al-Futtaim Panatech markets Panasonic in the UAE through six branches employing over 250 people in sales, logistics and customer service. The retail strength boasts of a network of over 400 dealers & five showrooms, spread across the UAE.
About the Job:

In this role you will be responsible for:
- Attending to customers and providing excellent customer service
- Processing transactions quickly and accurately
- Advising customers
- Winning sales to meet targets
- Maintaining eye-catching effective displays within the store
- Keeping yourself updated of products, competitor products and prices
- Following operating procedures
- Providing customers with an enjoyable shopping experience.
 

Job Details

Preferred Candidate

Apply Now –

Jobs in UAE
–

Jobs in Abu Dhabi, United Arab Emirates

–

Jobs in Dubai, United Arab Emirates

– Other Jobs in UAE –

Search All Jobs