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Role Purpose To operate and provide a second line support service to the Share Point platform on the application level to meet the expected availability and performance. Essence of Role/Key Accountabilities Key Accountabilities Key Activities / Decision Areas 1. …

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Role Purpose

To operate and provide a second line support service to the Share Point platform on the application level to meet the expected availability and performance.

Essence of Role/Key Accountabilities

Key Accountabilities Key Activities / Decision Areas

1. Technical Operation 1. Manage the platform backend servers.

2. Ensure to meet the systems availability for all the backend systems excluding planned outage.

3. Follow-up on the daily health checks and fix problems once they appear on a server.

4. Insure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA.

5. Clear notification for any production problems – IR report

6. Escalate and communicate raised issues from Opcos to the 3rd line of support.

7. Keep up to date with the new product versions and new releases.

8. Transfer the knowledge to the first line of support.

9. Transfer the knowledge to the new comers in the second line support team.

10. Ensure to use the pre-production environment for testing activities before launching a new service.

11. Ensure to maintain the preproduction environment similar to the production platform.

12. Ensure to maintain the preproduction environment availability for all the backend systems excluding planned outage.

13. Manage installing and upgrading software. This includes the deployment of new shipments KPI’s 1. Number of Trouble tickets closed verses Number of Trouble tickets assigned.

14. Number of Trouble tickets closed successfully verses Number of Trouble tickets closed.

15. Number of trouble tickets closed according to the SLA.

16. Ensure to meet the systems availability for all the backend systems excluding planned outage.

17. Projects Support 1. Managing all the projects related to operation of the platform Customers’ management 1. Contribute in developing the service level agreement

18. Meet with customers at management and professional level on weekly bases; track complaints, requirements and report.

19. Crisis Management & Escalations 1. Managing any crisis related to the system

Escalate to vendor and management when needed

20. Follow the crisis management process Communication 1. Notify & escalate status to the Share Point 2nd line support Sr. supervisor

21. Communicate with cross functional groups and committees as required to handle cross projects or issues

Role Dimension: Financial (limits/mandates), Non-Financial (customers/staff/stakeholders)

1. Non-financial (customers/staff etc)

2. Willing to work according to the German calendar in terms of the weekends and the public holidays according to the shift schedule

3. Be involved in an on-call schedule to provide 24/7 support

4. Willing to travel outside Egypt if required

Person Specification: Technical Skills/Professional Expertise

Education: BSC in Engineering or Computer Science

Work Experience: Minimum 4 years experience in SharePoint Administration

PC Knowledge: Professional Level

Technical skills:

1. MCTS: Microsoft Office SharePoint Server 2007 – Configuration certificate is mandatory

2. MCITP: Enterprise Administrator for Windows Server 2008 certificate is mandatory

3. MCITP: Database Administrator 2008 certificate or MCITP: Database Administrator for Microsoft SQL Server 2005 is preferred

4. Knowledge of SharePoint components/architecture is mandatory: Deployment, Workflow Mgmt, Usage of admin interface, content and permission mgmt, SharePoint usage knowledge from end user perspective, restore on site collection level

5. Experience with Microsoft SQL Server 2005 or 2008 is mandatory

6. Experience with Microsoft Cluster is mandatory

7. Web App architecture is mandatory

8. General applications operational skills (troubleshooting, scripting) is mandatory

9. CCNA certification is preferred

Job Details

Preferred Candidate

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Looking for network administrators, including Database administrators (DBA), network security experts in firewall, anti-virus, anti-malware, with experience working in the financial industry. Ideal candidate has experience managing networks and/or databases with consumer, investment, or central banks. …

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Looking for network administrators, including Database administrators (DBA), network security experts in firewall, anti-virus, anti-malware, with experience working in the financial industry.

Ideal candidate has experience managing networks and/or databases with consumer, investment, or central banks. Experience managing data-sets with core banking systems is a plus.

PART Time and Full Time positions available.

Must be able to travel to Dubai for job interview.

Job Details

Preferred Candidate

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E-Commerce Business Manager Job Purpose: Digital Marketing Campaign Analyst / Online Product Analyst Job Responsibilities: Working for a well-known Digital brand, the E-Commerce…

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E-Commerce Business Manager

Job Purpose:

Digital Marketing Campaign Analyst / Online Product Analyst

Job Responsibilities:

Working for a well-known Digital brand, the E-Commerce Business Manager role involves analyzing metrics and data across Marketing and Product Management to provide insight into campaigns and Product Development to stakeholders within the business.

* Produce business cases and forecasts to support product or business development case

* Conduct customer value analysis and segmentation

* provide market data & insight generation

* Conduct Competitor Analysis

* Make recommendations as relates to Product Development and Marketing Campaigns to the business

Candidates for the E-Commerce Business Manager / role must have:

* Ability to interpret customer business needs and translate them into operational requirements

* Experience of measuring the financial and performance metrics.

* Experience of commercial planning and reporting cycles

* Excellent communication skills to work with other teams and influence their strategies.

* Strong customer engagement or account management skills to work with partners and understand their needs and priorities.

* Ideally strong academics and an MBA, or alternative experience.

* Experience working with cross-functional teams including technical teams (web developers, database administrators, etc)

* Experience supporting, and presenting to, Senior management and strong stakeholder management

Job Details

Preferred Candidate

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مطلوب مدربين ذو خبرة فى مجال التدريب لالقاء محاضرات فى الاتى:- Oracle 11g Databse Developer OR Oracle 11g Database Administrator OR Oracle 10 I Additional Information Industry: …

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مطلوب مدربين ذو خبرة فى مجال التدريب لالقاء محاضرات فى الاتى:-

Oracle 11g Databse Developer

OR

Oracle 11g Database Administrator

OR

Oracle 10 I

Additional Information

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A.F.Ferguson Co is the leading Oracle Applications Implementation Firm in Pakistan with maximum number of Clients. We are looking for IT graduates who can work in a challenging environment. Selected candidates will work on development tasks using Oracle Technologies. Candidates will get the chance to work with Oracle Applications, one of the leading ERP systems in the world.

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