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Job Purpose Statement: This job exists to implement and support Corporate Cash Management(CM) products and services in keeping with customer requirements and the overall relationship/sales plans, including the coordination of specific IT activities, procedural implementations, …

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Job Purpose Statement:

This job exists to implement and support Corporate Cash Management(CM) products and services in keeping with customer requirements and the overall relationship/sales plans, including the coordination of specific IT activities, procedural implementations, solution implementations and customer support.

Principal Accountabilities:

1- Plan the implementation of profitable solutions for cash management products and their distribution solution.

2- Implement customized solutions by performing pre-implementation check, installation and configuration.

3- Provide customer support post-implementation of products / solutions and also provide “help desk” support to resolve complaints and queries in coordination with CSU.

4- Participate actively in product launches to create customer awareness.

5- Train customers on products and solutions.

6- Ensure adherence to SLAs.

7- Keep abreast of market conditions with regard to aspects of delivery and quality of cash management products.

8- Ensure that all related policies are practiced and that the accompanying procedures are implemented.

9- The Jobholder is required to follow any additional instructions provided by his Manager within or in relation to the scope of his work.

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Mission: – Develop and manage an effective retrofit and replacement service function in the Lower Gulf Region in order to achieve strategic and financial targets – Play a key role in growing the overall Service…

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Mission: – Develop and manage an effective retrofit and replacement service function in the Lower Gulf Region in order to achieve strategic and financial targets

- Play a key role in growing the overall Service and Customer support business in the region.

Tasks:

– Develop retrofit/replacement business in regional markets

- Create business strategy and roadmap to ensure smooth operation whilst achieving targets

- Contribute to managing the profit and loss of service support operations

- Conduct market research to identify the customer demands and expectations

- Identify and engage with external service providers, channel and business partners

- Develop an account management concept for all service support customers

- Establish a retrofit opportunity management system to ensure achievement of set targets

- Work closely with functional managers to ensure achievement of departmental goals

- Coordinate with internal parties to ensure effective customer response/coverage

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Our client, is an international oil and gas company is currently seeking to recruit an IT Helpdesk AnalystYou will provide technical, administrative, purchasing, and customer support for the Information Technology department. The ideal candidate will perform a …

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Our client, is an international oil and gas company is currently seeking to recruit an IT Helpdesk AnalystYou will provide technical, administrative, purchasing, and customer support for the Information Technology department. The ideal candidate will perform a full range of IT support functions with moderate supervision from UAE IT Manager. The employee will log IT support tickets received via phone, email and online helpdesk system. The employee will provide the first level of IT support and will resolve at least 60% of IT issues. If required, the employee will escalate to second level of IT staff in both UAE and US offices. In addition, the employee will assist in purchasing, IT inventory management, equipment repairs and support issues. Finally, the employee will develop documentation, maintain filing system and provide periodic status report.Key Job Responsibilities Log IT helpdesk tickets received via phone, email and online system. Provide first level of IT troubleshooting (phone support, remote login and in-person), resolving at least 60% of IT issues. Escalate to second level IT staff in both UAE and US offices. Prepare and manage filing for IT related documentation (letters, applications, contacts, licenses, procedures and purchase orders). Manage the content and security of Microsoft SharePoint teamsites. Manage IT hardware, software, and mobile devices inventory. Work with vendors to receive quotes, prepare paperwork, schedule repairs, confirm and follow-up on deliveries. Prepare and send user notifications for IT related activities. Be available for off-hour support and on-call rotation. Arrange meetings, book and prepare meeting rooms and providearrange hospitality. Other duties consistent with the grade as directed.

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Operations: – Monitor Customer checkout counters to ensure smoothness of process – Ensure optimal ordering of goods and maintain inventory turnover as per Union Coop policies – Facilitate accurate and speedy receipt, …

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Operations:

- Monitor Customer checkout counters to ensure smoothness of

process

- Ensure optimal ordering of goods and maintain inventory turnover as per Union Coop policies

- Facilitate accurate and speedy receipt, checking, and stocking of goods from warehouse and suppliers

- Ensure availability of salesman, shelf boys in the showroom to support customer

- Ensure updating of SKU prices, barcodes, and product information on a daily basis

- Ensure availability of products

- Ensure shelves, and labels are up to date, neat, and readable to customers.

- Monitor the movement of items, and act based on results

- To monitor, and ensure compliance of, the Hygienic of showroom and store area

- Monitor the Staff discipline and customer support within the showroom

- Regular visits to ware house receiving areas and store areas

- To check all promotion item available.

- Checking shortages stock-out on daily basis.

- To check the new approval, promotion item and price revised day to day confirmation.

- Maintain a positive and safe working environment in the showroom

- Handle customer complaints issues

Planning and Budgeting:

- Prepare Shift wise workforce schedules and communicate with section heads

- Plan for optimal stock

- Plan for maximum workforce utilization

Procedures and Policies:

- Track compliance with UCS Policies in shelf labeling, good stacking, facings, replenishments, cleanliness, Hygiene, etc.

- Review continuously showroom operations and suggest new practices for better performance and better customer service

- Ensure implementation of Union Coop. Procedures for identifying old and non moving stock.

- Track compliance with UCS Policies in shelf labeling, good stacking, facings, replenishments, cleanliness, etc.

Reporting:

- Submit Regular reports to Branch manager for effective monitoring and control

Guidance and Supervision:

- Human Resource related activities for the staff (evaluation, training, and allocation.)

- Supervise all showroom activities to ensure practice is conforming with policies and best practice

- Discuss submitted reports findings with Team leaders, and section heads to guide for the correct actions

- Supervise shelf replenishment activity

- Guide cashiers to use the updated currency transfer rates

- Guide and inspire team work spirit within showroom staff

Coordination:

- Keeping in touch with the supplier daily for delivery and to avoid out of stock

- Coordinate with IT Team leader, Store keeper, and Team leader concerning their demands & necessities

Additional Duties:

- Any additional task assigned by superior / reporting head.

Communication

Internal:

- Daily personal communication with Area Manager concerning day to day activities

- Daily communication with showroom staff for guidance and monitoring

- As required communication with Store Keeper to ensure and update selling prices

- Daily Communication with cashiers to ensure updating currency transfer rates

- As required meetings with other showrooms to coordinate activities

External:

- As required meeting with suppliers to discuss Supplies issues

- Continuous communication with customers to resolve their issues and complaints

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1- Provide quality customer support by answering calls, gathering & analyzing information, resolving customer problems or escalating issues to technical support & other higher support levels. 2- Log …

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1- Provide quality customer support by answering calls, gathering & analyzing information, resolving customer problems or escalating issues to technical support & other higher support levels.

2- Log the calls in the CRM with appropriate case details.

3- Follow up customer calls where necessary.

4- To log all planned/ unplanned Internet outages by areas affected and down time.

5- To check the fax and e-mail for messages from the airline vendors those are to be relayed to the travel agencies

6- To create and update client’s list.

7- To action agencies sign on requests and maintain records of the same.

8- To update shift in-charge on the pending tasks, relevant instances / incidents and pending issues for follow up.

9- To provide on-site support to the travel agents when required.

10- Help agents to understand the system / use products efficiently, prepare & update documentation in order to enable agents to fully use functionalities of the system.

11- Ensure to be constantly updated and informed on products, functionalities and internal procedures to give a better service to the clients.

12- Assist other departments for testing products, functionalities or any support activities.

13- Share product update and training material with all departments to keep update about the system.

14- Identify and report to management for the Customer Helpdesk requirements for existing prospective customers.

2-

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Typing all Arabic correspondence of the Department and standard Assistant duties. Responsible for the Department mail (inward / outward, dispatching and receiving mail) Input …

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Typing all Arabic correspondence of the Department and standard Assistant duties.

Responsible for the Department mail (inward / outward, dispatching and receiving mail)

Input payment details in Administration system related to NBAD Properties payments

Typing site visit reports for Bank’s Engineer’s visits to various premises

Monitor e-mails addressed to customer support (NBAD Properties) in co-ordination with Manager – Premises

Additional Information

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we are looking for a highly motivated, customer focused individual to fill an immediate opening for a Customer Support Engineer in…

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we are looking for a highly motivated, customer focused individual to fill an immediate opening for a Customer Support Engineer in the Riyadh area This is an excellent opportunity for an individual who is self directed, and detail oriented.   Work in this position includes installations, repairs and maintenance of complex scientific and analytical instrumentation.

Job Requirements

• Our top priority is to provide the highest quality customer service  

• Repair and maintenance of complex scientific and analytical instrumentation

• Perform installation of equipment from delivery to sign-off

• Perform preventative maintenance per maintenance schedule

• Submit electronic paperwork timely and accurately

• Maintain excellent communication with service manager on all matters.

• Keep customers well informed on any open issues

• Manage direct account responsibility with minimal supervision

• Assist in different areas within the District

• Repair and maintain analytical instrumentation with little or no supervision

• 70 % Travel (including Overnight Travel and some international travel)

Experience

At least 1 – 2 years of experience in electronics or in the electro-mechanical field and/or recent and relevant class work

  

Provided by ProLab Systems:

Training             

Laptop

Cell phone 

Company Car 

Service tools

Location

Saudi Arabia, Riyadh or eastern region

Additional Information

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• Supervise and if needed execute inspection, trouble shooting and overhauling of steam generation plant and associated BOP including boilers,ESP,burners,valves and rotating machines. • Provide local technical …

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• Supervise and if needed execute inspection, trouble shooting and overhauling of steam generation plant and associated BOP including boilers,ESP,burners,valves and rotating machines.

• Provide local technical support for retrofit, rehabilitation and upgrades of steam power plants auxiliaries.

• Site visits for work assessment and preparation of scope of work.

• Supervise and support project execution.

• Prepare and Issue technical reports.

• Strengthen customer relationship and build confidence through a strong technical support on steam systems and rotating machines

• Respect and adhere to the company reporting structure.

• Regular visits of power plants along with sales team.

• Provide as required customer support and technical advice.

• Conduct plant visits to ensure proper bidding and / or preparation of overhaul projects.

• Provide technical assistance to prepare quotations and bidding activities.

• Integrate and work with the sales team to achieve common goals.

• Ensure high standards of work quality while conforming to approved safety procedures and rules.

• Provide customer / market intelligence from site visits.

• Coordinate all daily business activities and decisions with the head of Project and Technical Services.

Additional Information

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We passionately create enthusiastic customers and build a better future! In doing so we live our values; integrity, courage, teamwork and commitment. We supply innovative solutions offering superior added…

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We passionately create enthusiastic customers and build a better future! In doing so we live our values; integrity, courage, teamwork and commitment. We supply innovative solutions offering superior added value to construction professionals in 120 countries throughout the world.

We are seeking to recruit the following professionals for our organization in Dubai / Abu Dhabi

Responsibilities

• Internal and External Customer Support

• Processing of orders, delivery queries, Stock availability

• Quotation processing and follow up

• Handle all customer complaints

• Provide high level service whilst building strong customer relationships

Additional Information

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We passionately create enthusiastic customers and build a better future! In doing so we live our values; integrity, courage, teamwork and commitment. We supply innovative solutions offering superior added value to construction professionals …

Continued here:

We passionately create enthusiastic customers and build a better future! In doing so we live our values; integrity, courage, teamwork and commitment. We supply innovative solutions offering superior added value to construction professionals in 120 countries throughout the world.

We are seeking to recruit the following professionals for our organization in Dubai / Abu Dhabi

Responsibilities

• Internal and External Customer Support

• Processing of orders, delivery queries, Stock availability

• Quotation processing and follow up

• Handle all customer complaints

• Provide high level service whilst building strong customer relationships

Additional Information

Apply Now – Jobs in UAE – Jobs in Abu Dhabi – Jobs in Dubai – Search All Jobs