WAVETEC, a high-growth technology multinational firm, is looking for a Customer Support Engineer to provide technical support for Wavetec’s products to customers, partners and to the…
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WAVETEC, a high-growth technology multinational firm, is looking for a Customer Support Engineer to provide technical support for Wavetec’s products to customers, partners and to the technical team of Wavetec via telephone, email and physical presence. Wavetec provides ample growth and career development opportunities, a dynamic and multicultural work environment where one can excel, job security and satisfaction and market competitive compensation packages.
We seek a proactive, innovative and hard working individual to perform on the following activities within the Middle East:
• Technical support (hardware and Software) to technical staff, customers and clients all over Middle East region.
• Ensuring support to the sales team to coordinate the delivery, installation and commissioning of Wavetec’s products.
• Providing Training to Customer after completion of installation.
• Handling problems, their resolution and referring more complex problems to R&D Department.
• Training to technicians on new or updated hardware & software
• Pre and post installation technical support over the phone to Customers, as well as technicians
• Enter the data of services of UAE region in company ERP portal and updating.
• Giving support to RGM and performing all functions in his absence or leave
Our team all work long hours – please don’t apply if you are not up to the mark of ambitious goals.
Please send a cover letter EXPLAINING WHY YOU ARE A PERFECT FIT FOR US and resume if interested at jobs@wavetec.com. Also mention your expected salary.
Additional Information
| Joining Date: |
2011-04-20 |
| Industry: |
Information Technology |
| Job Location: |
United Arab Emirates |
| Career Level: |
Mid Career |
| Employment Status: |
Full time |
| Monthly Salary: |
US $2,000 |
| Nationality: |
India; Philippines |
| Date Posted: |
2011-04-05 |
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Categories: Abu Dhabi, Customer Support, Dubai, Hardware, Information Technology, Middle East, Resumes, Sales, Security, Services, Training, UAE
POSITION SUMMARY The Biomedilca/ Services Engineer will provide overall technical support for the installation, troubleshooting, repairing, and maintenance of medical, imaging, scientific, dental and physiotherapy section’s instruments / equipments. He will …
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POSITION SUMMARY
The Biomedilca/ Services Engineer will provide overall technical support for the installation, troubleshooting, repairing, and maintenance of medical, imaging, scientific, dental and physiotherapy section’s instruments / equipments. He will be responsible to perform on-site installation and planning (site planning, site inspection, installation), calibration, repair, preventive maintenance, upgrades and customer training sessions.
Essential Functions:
1.Training consumers in proper operation, repair and maintenance procedures.
2.Determining client technical needs and qualifying new products to meet their needs.
3.Assisting and supporting sales team in making technical presentations.
4.Proactive communication with the sales & marketing team/management about customer activities. Updating and communication of customer support plans and requirements.
5.Creating/maintaining account file and updating customer information timely.
6.Getting feedback on customer satisfaction and acting on concerns by frequent contacts with customers.
7.Ensure that stated safety policies, procedures and instructions are adhered to and that the necessary records and checks are maintained at all times.
8.Ensure that all works are adequately protected and the safety of the workforce and public is maintained at all times.
9.Undertake other duties of a similar nature as may be requested by management. Overtime may be required on an ad hoc basis dependant on the needs of the service
10.Participate in approved training appropriate to the post.
11May be required to participate in the operation of the Section’s emergency out of hour’s standby rota.
12.Provide “hands on” experience with specified equipment including testing and troubleshooting system level problems.
13.Provide detailed test results and documentation
14.Undertake other duties of a similar nature as may be requested.
Additional Information
| Industry: |
Medical/Hospital |
| Job Location: |
Jeddah, Saudi Arabia |
| Career Level: |
Mid Career |
| Employment Status: |
Full time |
| Gender: |
Male |
| Date Posted: |
2011-02-26 |
Apply Now – Jobs in Saudi Arabia – Jobs in Jeddah – Jobs in Riyadh – Search All Jobs
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