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Acteur majeur de l’emploi au Maroc, RH PERFORMANCE MAROC, cabinet de recrutement généraliste, opère pour les plus grandes entreprises marocaines et étrangères sur l’ensemble du territoire du Maroc. Nous recherchons pour le compte de notre prestigieux client : Un grand…

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Acteur majeur de l’emploi au Maroc, RH PERFORMANCE MAROC, cabinet de recrutement généraliste, opère pour les plus grandes entreprises marocaines et étrangères sur l’ensemble du territoire du Maroc.

Nous recherchons pour le compte de notre prestigieux client :

Un grand groupe Américain en implantation au Maroc, au futur très prometteur, opérant dans l’offshore pour le Customer Service :

HR Manager

• Lead and manage the HR team

• Act as a consultant to your client groups and provide input on the HR implications of strategic and operational decisions and plans

• Implement employment policies and procedures relevant to the site needs

• Develop and maintain positive relationships with employees at all levels

• Ensure up to date and accurate statistics are maintained

• Support and advise Line Managers in their management and development of their direct reports

• Develop and maintain suitable communication processes to ensure smooth and efficient flow of accurate information

• Consult with the Management Team and all other employees on Labour Law, HR Policies, HR Processes, Compensation, etc.

• Monitor trends and development in the HR/Competency Development field to support the company’s business strategy and link with learning organization initiatives

Integrate new global HR processes as appropriate at site

• Participate in national and international HR projects

• Provide performance management expertise and assistance to sustain the highest quality workforce

• Coach line management and cultivate appropriate development solutions to raise skills and productivity

• Work with line managers and participate in higher level Investigation, Disciplinary and Grievance meetings as required

• Keep aware of changes and create strategies to sustain and improve employee morale

• Provide constructive feedback and advice with tact and influence

Job Details

Preferred Candidate

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Acteur majeur de l’emploi au Maroc, RH PERFORMANCE MAROC, cabinet de recrutement généraliste, opère pour les plus grandes entreprises marocaines et étrangères sur l’ensemble du territoire du Maroc. Nous recherchons …

Excerpt from:

Acteur majeur de l’emploi au Maroc, RH PERFORMANCE MAROC, cabinet de recrutement généraliste, opère pour les plus grandes entreprises marocaines et étrangères sur l’ensemble du territoire du Maroc.

Nous recherchons pour le compte de notre prestigieux client :

Un grand groupe Américain en implantation au Maroc, au futur très prometteur, opérant dans l’offshore pour le Customer Service.

This is a highly visible position that is critical to the company’s Customer Service operations, with direct accountability to quality and metrics.

Missions:

• Manage Team Managers, each of them responsible for one customer service production team

• Manage and drive staffing plans, schedules, quality initiatives, process change initiatives, and other Change/ Six Sigma initiatives

• Lead the customer service production teams to the achievement of their performance goals to set up and communicate quality and productivity goals, specific to the team, site or department goals

• Ensures that team is meeting quality and productivity goals

• Supports the Team Managers in monitoring performance improvement initiatives for quality and productivity at the team level

• Ensures high compliance to operational processes and policies

• Measures performance, provides feedback, hold Team Managers accountable for their performance and the performance of their departments

• Ensures all Service Levels are met for the website he/ she is supporting

• Monitors actual staffing levels against plan to ensure compliance to intra-week and intra-day schedules

• Dynamically monitoring Service Levels and taking the relevant corrective actions as required

• Communicates and maintains the company’s Customer Service vision, direction and culture

• Constantly improves workflow and operational processes

• Keeps abreast of technology improvement at the company and industry level

• Leads process-improvement efforts and manage the implementation of both business processes and technical solutions

• Applies best practices from and share best practices with global counterparts

• Ensures that all training initiatives are completed in a timely manner (as required by corporate, department, or site initiatives)

Job Details

Preferred Candidate

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Acteur majeur de l’emploi au Maroc, RH PERFORMANCE MAROC, cabinet de recrutement généraliste, opère pour les plus grandes entreprises marocaines et étrangères sur l’ensemble du territoire du …

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Acteur majeur de l’emploi au Maroc, RH PERFORMANCE MAROC, cabinet de recrutement généraliste, opère pour les plus grandes entreprises marocaines et étrangères sur l’ensemble du territoire du Maroc.

Nous recherchons pour le compte de notre client :

Un grand groupe Américain en implantation au Maroc, au futur très prometteur, opérant dans l’offshore pour le Customer Service.

Responsable formation (Trainer) anglophone

Your missions are:

- Manage the learning environment and report on testing result;

- support the development of training materials;

- using surveys, quizzes, quality metrics and other available tools to evaluate the effectiveness of training and assess new Associate learning and skill development;

- work on special projects related to the company and other European training needs and development;

- You will be responsible for driving high quality training provided to the Moroccan marketplace and our other European Customer Service sites.

Job Details

Preferred Candidate

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Acteur majeur de l’emploi au Maroc, RH PERFORMANCE MAROC, cabinet de recrutement généraliste, opère pour les plus grandes entreprises marocaines et étrangères sur l’ensemble du territoire du Maroc. Nous recherchons pour le compte de notre prestigieux client : Un grand groupe…

Link:

Acteur majeur de l’emploi au Maroc, RH PERFORMANCE MAROC, cabinet de recrutement généraliste, opère pour les plus grandes entreprises marocaines et étrangères sur l’ensemble du territoire du Maroc.

Nous recherchons pour le compte de notre prestigieux client :

Un grand groupe Américain en implantation au Maroc, au futur très prometteur, opérant dans l’offshore pour le Customer Service.

Un HR MANAGER:

• Lead and manage the HR team

• Act as a consultant to your client groups and provide input on the HR implications of strategic and operational decisions and plans

• Implement employment policies and procedures relevant to the site needs

• Develop and maintain positive relationships with employees at all levels

• Ensure up to date and accurate statistics are maintained

• Support and advise Line Managers in their management and development of their direct reports

• Develop and maintain suitable communication processes to ensure smooth and efficient flow of accurate information

• Consult with the Management Team and all other employees on Labour Law, HR Policies, HR Processes, Compensation, etc.

• Monitor trends and development in the HR/Competency Development field to support the company’s business strategy and link with learning organization initiatives

Integrate new global HR processes as appropriate at site

• Participate in national and international HR projects

• Provide performance management expertise and assistance to sustain the highest quality workforce

• Coach line management and cultivate appropriate development solutions to raise skills and productivity

• Work with line managers and participate in higher level Investigation, Disciplinary and Grievance meetings as required

• Keep aware of changes and create strategies to sustain and improve employee morale

• Provide constructive feedback and advice with tact and influence

Job Details

Preferred Candidate

Apply Now – Jobs in Morocco – Human Resources (HR)/Personnel Jobs in Morocco – Search All Jobs

Acteur majeur de l’emploi au Maroc, RH PERFORMANCE MAROC, cabinet de recrutement généraliste, opère pour les plus grandes entreprises marocaines et étrangères sur l’ensemble du territoire du Maroc. Nous recherchons pour le compte de notre prestigieux client : Un grand…

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Acteur majeur de l’emploi au Maroc, RH PERFORMANCE MAROC, cabinet de recrutement généraliste, opère pour les plus grandes entreprises marocaines et étrangères sur l’ensemble du territoire du Maroc.

Nous recherchons pour le compte de notre prestigieux client :

Un grand groupe Américain en implantation au Maroc, au futur très prometteur, opérant dans l’offshore pour le Customer Service.

Un Site Leader,

Missions:

You will set the vision and direction Morrocan Contact Center.

You lead a large team of associates and managers to improve the customer experience, increase productivity and maintain service levels.

Ensure high quality and productivity within the Center

Carry out supervisory responsibilities in accordance with the companie’s policies and procedures

Effectively partner and build productive working relationships with direct reports, peers, leadership, and other departments.

Manage the career growth and development of the Operations Management team by driving focus on the compnay’s Core Values and Leadership Principles.

Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within their organizational units, as well as serving as an outstanding role model.

Maintain a complete and thorough understanding of technical systems in a complex automated customer service center.

Implement, change, or develop new processes as necessary to provide the ability to better direct multiple queues.

Continually measure and evaluate all work processes.

Developing and achieving performance goals and objectives in order to achieve customer promise expectations.

Develops and drives strategies and programs which improve the competitive position and profitability of the organization.

Drives creation of schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other Change/Six Sigma initiatives.

This is a senior-level management position that is fully accountable for the results of the operation.

Job Details

Preferred Candidate

Apply Now – Jobs in Morocco – Management Jobs in Morocco – Search All Jobs

Acteur majeur de l’emploi au Maroc, RH PERFORMANCE MAROC, cabinet de recrutement généraliste, opère pour les plus grandes entreprises marocaines et étrangères sur l’ensemble du territoire du Maroc. Nous recherchons pour le compte de notre prestigieux client : Un …

Continued here:

Acteur majeur de l’emploi au Maroc, RH PERFORMANCE MAROC, cabinet de recrutement généraliste, opère pour les plus grandes entreprises marocaines et étrangères sur l’ensemble du territoire du Maroc.

Nous recherchons pour le compte de notre prestigieux client :

Un grand groupe Américain en implantation au Maroc, au futur très prometteur, opérant dans l’offshore pour le Customer Service.

Misions :

Finance Manager for the Customer Service Unit.

You report to the European Finance Manager and your missions will be:

-Partner with the Customer Service Leadership to identify opportunities for financial and operational processes, continuously improve the efficiency and costs of customer service (costs analysis and optimization)

-Partner with Retail, Transportation and other teams to drive optimal cross functional decisions that maximize Amazon’s long term free cash flow

-Ensure timely and accurate performance metrics are created and maintained

-Prepare regular financial updates, including relevant analyses versus prior periods and forecasts/budgets and associated risk/opportunities.

-Lead the preparation of financial presentations to senior management

Job Details

Preferred Candidate

Apply Now – Jobs in Morocco – Accounting/Banking/Finance Jobs in Morocco – Search All Jobs

Un grand groupe Américain en implantation au Maroc, au futur très prometteur, opérant dans l’offshore pour le Customer Service. Missions: -Provide high quality technical support to internal customers through all available channels, meeting or exceeding…

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Un grand groupe Américain en implantation au Maroc, au futur très prometteur, opérant dans l’offshore pour le Customer Service.

Missions:

-Provide high quality technical support to internal customers through all available channels, meeting or exceeding their expectations at every opportunity.

-You will be the main point of contact for individuals reporting or highlighting issues with systems or equipment, with Hands-on experience supporting LAN wiring, Unix, Linux and Macintosh platforms.

-Work on the installation, configuration and troubleshooting with exposure to a wide variety of products and customer types.

-Be customer focused and motivated by team success.

-Be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests.

-Be committed, flexible, and have demonstrates the ability to maintain high levels of productivity with minimal supervision.

Job Details

Preferred Candidate

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We are looking for responsible persons with professional attitude. Neutral, US or UK accent, call flow and communication skills are must. A handsome package…

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We are looking for responsible persons with professional attitude. Neutral, US or UK accent, call flow and communication skills are must. A handsome package with career growth is waiting for the deserving candidates. Both males and females can apply. Please appear for interview with one page resume by June 30 or July 01, 2011 between 10 and 11 pm.

Job Details

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Entreprise: Leader mondial dans la gestion des relations clients et des centres de contacts délocalisés. Missions: Rattaché au Directeur de centre adjoint, vous aurez pour principales missions : • Pilotage opérationnel des activités de télévente…

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Entreprise:

Leader mondial dans la gestion des relations clients et des centres de contacts délocalisés.

Missions:

Rattaché au Directeur de centre adjoint, vous aurez pour principales missions :

• Pilotage opérationnel des activités de télévente et d’assurance.

• Gestion de la production,

• Définition des objectifs commerciaux des équipes (vente, volume, chiffre d’affaires, satisfaction clientèle, …),

• Recrutement du personnel et le former aux procédures de l’établissement,

• Encadrement et suivi des responsables d’équipes en termes de réalisation d’objectifs (équipe de 100 conseillers clients),

• Organisation et coordination du travail des équipes sur les différentes activités,

• Pilotage financier des projets,

• Gestion de la relation avec les clients,

• Etablir les reportings et les communiquer au Directeur de centre adjoint,

• Assurer l’intérim du Directeur de centre adjoint.

Additional Information

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Job Description: – Manage the Sales team and make the monthly/weekly & daily plans & reports -visit clients to demonstrate products, show samples and take orders -arrange a program of visits …

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Job Description:

- Manage the Sales team and make the monthly/weekly & daily plans & reports

-visit clients to demonstrate products, show samples and take orders

-arrange a program of visits to major potential buyers by contacting people and making appointments

-develop and update knowledge of their own and their competitors’ products

-speak with other sales and marketing personnel in their company to work out the best methods of promoting products

-work out customers’ needs and explain and demonstrate products to them, which may involve technical descriptions of products and the way they may be used

-quote and negotiate prices and credit terms, prepare contracts and record orders

report to employers on sales and provide feedback on the marketing of new or established products

-carry out formal presentations of products using videos and other training aids, attend promotional markets and organise product displays

-work on telemarketing campaigns

-plan to meet sales targets and budgets

-use e-business technology.

Additional Information

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