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PURPOSE To effectively lead the operations & the team by implementing & communicating the strategy, setting & monitoring targets, managing the customer interface & implementing good people management practices to achieve customer satisfaction & retail revenues PRINCIPLE ACCOUNTABILITIES Translates the…

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PURPOSE

To effectively lead the operations & the team by implementing & communicating the strategy, setting & monitoring targets, managing the customer interface & implementing good people management practices to achieve customer satisfaction & retail revenues

PRINCIPLE ACCOUNTABILITIES

Translates the Retail strategy into operational reality by cascading the strategy into operational terms through SOPs, KPIs, and SLAs.

Leads the operations team in setting, monitoring & ensuring achievement of targets and KPIs such as revenue achievement, implementation of pricing and customer satisfaction.

Allocates and cascades Retail targets (sales, profits, customer satisfaction, etc) to designated areas to ensure targets are identified and distributed.

Monitors mystery shopper & customer satisfaction survey, identifies gaps and intervenes whenever necessary by directing Area Managers towards bridging the gap and improving performance.

Visits outlets randomly to ensure proper implementation of SOPs, merchandizing, outlet environment standards, etc, and receives feedback from outlet team on how to improve business and overcome operational obstacles.

Intervenes whenever necessary to minimize lost opportunities occurred by poor customer handling, product unavailability or wrong pricing.

Manages CRM program by ensuring accurate communication with end users and provides feedback to the Category Manager in order to enhance the CRM program.

Explores expansion opportunities based on Retail strategy by supervising the following activities: outlet selection, preparation and launching to ensure the highest possible level of efficiency.

Manages outlets close down as directed by the Retail BU Director by supervising the following activities: contract termination, moving goods and assets, reallocating teams.

Develops, manages & appraises Area Managers to ensure they are trained & competent to fulfil their job roles

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Basic Purpose: Operate training processes according to the Learning Policies and Procedure of the Organization. Main Duties & Responsibilities: •Collaborate with Organization Employees to determine their training needs based on various analytical tools. •Manage Development…

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Basic Purpose:

Operate training processes according to the Learning Policies and Procedure of the Organization.

Main Duties & Responsibilities:

•Collaborate with Organization Employees to determine their training needs based on various analytical tools.

•Manage Development Programs needed for certain Division, Department or unit based on business needs and necessities.

•Manage Organization eLearning Center on the SharePoint portal and eLearning licensed programs.

•Launch the Annual Training Calendar, handle all employees registrations, and conduct process through Oracle LMS.

•Asses all training vendors based on the quality of provided training and trainees feedback.

•Analyze the training evaluation forms to produce feedback reports.

•Handling training Monthly and Quarterly Reports to assess the training performance.

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+ NEW VACANCY + SENIOR SALES ENGINEER Leading Holding Company Open to all Nationalities Based in Tax Free Saudi Arabia victoria@frgr.org Our client is a leading holding company and…

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+ NEW VACANCY +

SENIOR SALES ENGINEER

Leading Holding Company

Open to all Nationalities

Based in Tax Free Saudi Arabia

victoria@frgr.org

Our client is a leading holding company and has an excellent reputation in recognizing what businesses need to do to be successful in Saudi Arabia and is dedicated to helping their partners, joint ventures and businesses succeed

The company seeks out innovative solutions, technologies and opportunities that help enable their clients to succeed more effectively and cost-efficiently

The company provides a diversified range of products and services to a variety of industries such as, oil, gas and petrochemicals; engineering and construction; power, telecom and IT; corrosion and industrial services; logistics; and consumer products.

We are looking for an experienced Senior Sales Engineer to join their team in Saudi Arabia

KEY RESPONSIBILITIES

• Delivering an ongoing profit stream with existing and new customers

• Developing and maintaining relationships with customers and potential customers in order to maximize satisfaction and encourage repeat business

• Identifying, prospecting, and developing new business and new clients

• Sales

• Sales prospecting

• Account development

• Developing new markets

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A Design/Solution Architect required to work in the UAE. The Ideal candidate should have a minimum of 3 years experience working as…

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A Design/Solution Architect required to work in the UAE. The Ideal candidate should have a minimum of 3 years experience working as an IN Solution Architect. The ideal candidate must be able to transfer business/marketing requirements into technical solutions. Therefore the ideal candidate must also be technically strong.

Experience in Eserv Global INMAX charging Oracle NCC charging system is a must.

This is a great opportunity to start your career in the middle east.

If you fee you have the suitable requirement, please send us your CV as soon as possible. Otherwise if you know someone who may benefit from this opportunity, please ask them to forward the CV to us. If the candidates gets placed, a reward of $200 will be awarded to the referer.

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Jobs in Abu Dhabi, United Arab Emirates

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Jobs in Dubai, United Arab Emirates

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•Working as a Customer Service Engineer in the Technical Assistance Center for Customers in MENARegion. •Accepting Customer technical problems, Responding & resolving them quickly & effectively…

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•Working as a Customer Service Engineer in the Technical Assistance Center for Customers in MENARegion. •Accepting Customer technical problems, Responding & resolving them quickly & effectively. •If assigned, participating in Projects & acceptance testing Inside/outside Egypt •Sharing the team in meetings /Presentations within the TAC organization to provide technical perspective of Application &Software Product line. •Performing periodic update of customer/Network related information. •Generating Periodic Business Reports . •If assigned, providing Technical Supervision/tutoring for staff.

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-Acting as a TD (Technical Director) of core network in Project, completing core network design, deploy plan, assisting thr PM to deliver project successfully. -Act ing as a supervisor of maintenance service, analysing network and…

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-Acting as a TD (Technical Director) of core network in Project, completing core network design, deploy plan, assisting thr PM to deliver project successfully.

-Act ing as a supervisor of maintenance service, analysing network and make plans of maintenance service, solveing critical problems, communicating with customer to improve mode of maintenance and heighten customer satisfaction.

-Delivering complicated professional service; leading other engineers to deliver management service.

-Providing Senior training for customers.

-Actingas mentor for other engineers to improve their skills.

-Sum up cases and guidelines of project delivery, maintenance, professional and management service.

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For our client a leading multi-national in the Telecommunications industry, we are now recruiting for Senior Solution Sales Manager to be based in KuwaitDuties and Responsibilities Based in technical sales department&apos…

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For our client a leading multi-national in the Telecommunications industry, we are now recruiting for Senior Solution Sales Manager to be based in KuwaitDuties and Responsibilities Based in technical sales department's requirement, You will be responsible for supporting technical sales management and customers in establishing, developing and closing business opportunities sales negotiation in the field of telecom Network Solutions Product such as wireless, core network, bearer network.

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* Responsible for Hardware and Software stability and maintenance within the call center * insure Securities, Backups and maintenance. * Working …

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* Responsible for Hardware and Software stability and maintenance

within the call center

* insure Securities, Backups and maintenance.

* Working with vendors & clients in installation and solutions

implementation

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A very exciting opportunity with a brand new company for an experience business development professional with contact centre outsourcing and very senior and…

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A very exciting opportunity with a brand new company for an experience business development professional with contact centre outsourcing and very senior and international experience and contacts, to join a new start up and really get the ball rolling!

Company Information:

A 400 seat, state of the art, brand new start up Outsourcing Contact Centre designed to handle inbound service calls covering everything form IT support to General enquires. The clients will ultimately be a combination of Near Shore (Middle East) and Off shore countries, probably English speaking.

This is an area with a strong expat community and well set up areas for schooling and leisure activities. The visa will last for 5 years, in this time it is hoped you will have developed others to manage in your stead.

Required Skills and Experience:

PLEASE DO NOT APPLY UNLESS YOUR EXPERIENCE FULFILS THE FOLLOWING CRITERIA

Are you this person? If so please get in touch, this a rare and exciting opportunity.

International experience in contact centre outsourcing business development

Arabic

Existing client network

This role requires an international heavy weight in the world of contact centre outsourcing to develop initial and on-going business.

The successful candidate will speak Arabic and be able to secure the seed client for this contact centre.

Your contacts and business / networking acumen will prove absolutely pivotal in the initial and on going success of this business.

About the Role:

Constructs business plans to ensure the Business Development Strategic objectives and targets are met

Performs initial contact and builds on going relationships with clients.

Plans sales engagements and ensure company standards are maintained throughout the sales engagement process

In conjunction with the CEO, handle the Tender / Bid process and the transition to live activity in the contact centre

Secure on-going pipeline of opportunities

Recruit, manage and develop direct reports as per the company needs with expansion.

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To install, align, configure and troubleshoot all communication subscriber units and base stations in field, with ability to understand and apply RF plan and configuration sheets…

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To install, align, configure and troubleshoot all communication subscriber units and base stations in field, with ability to understand and apply RF plan and configuration sheets of each instruments.

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